Active pipe leaks and burst pipes
Describe the visible source and any water reaching another floor or unit. Let the team know whether the affected pipework is inside an apartment, in a common area or in a space that needs building access.
For New York City homes and buildings.
24-hour emergency plumber in NYC.
Water leaking into another apartment, a burst pipe or an overflowing fixture needs a clear next step. Call Marine’s 24-hour emergency line for plumbing help in the Bronx, Manhattan, Brooklyn and Queens. Tell the team the borough, building address and affected areas so the request and response timing can be discussed.
Call 1-866-309-8602
Available 24 hoursCall 1-866-309-8602
Describe what is happeningAddress, affected areas, active water
Confirm the next stepResponse timing discussed by phone
Emergency plumbing help starts with the building address
Call 1-866-309-8602 and give the borough, full street address, floor and apartment or suite number. Explain whether the issue affects one fixture, several units or a common area. If a superintendent or building manager is involved, have that person’s contact details ready.
Urgent problems in apartments and managed buildings
Overflowing toilets or fixtures
Explain which fixture is overflowing, when it started and whether other fixtures are also affected. The difference between one bathroom and several affected units is useful information for the first call.
Water affecting more than one unit
Identify the affected apartments, floors or shared areas. Tell the service department who can coordinate resident access and discuss the building’s plumbing, including any known supply or isolation information.
Arrange the right access contact
New York City service requests may involve a resident, owner, superintendent and property manager. Say who will meet the technician and who can discuss work involving shared plumbing. Mention front-desk procedures, equipment-room access or other entry arrangements before a visit is arranged.
If you are calling from a condo, co-op or rental apartment, explain whether your building’s management has already been contacted. For a business, provide the suite or floor and the best on-site callback number. Read our property manager plumbing guidance for more on coordinating a building service request.
Bronx, Manhattan, Brooklyn and Queens service
Marine Plumbing & Mechanical, Inc. serves homes and managed properties in the Bronx, Manhattan, Brooklyn and Queens from its base at 1441 Bassett Avenue, Bronx, NY 10461. Call with your exact location to confirm coverage, availability and response timing for the property.
For a property outside NYC, see emergency plumbing in Westchester County, NY or Fairfield County, CT emergency plumbing. The same emergency line connects you with Marine; the address determines the service discussion.
Questions about an NYC emergency call
Is the emergency number available overnight?
Yes. Call 1-866-309-8602 any time, day or night. Arrival timing and the next step are confirmed during the call.
How do I find out when someone can arrive?
Give the team your address and describe the problem. They will confirm availability and discuss response timing during the call.
Which number is for a nonurgent repair?
For planned plumbing work and regular service, call 718-829-2250. You can also send a service request; active emergencies should go to the emergency phone line.
The Marine service department
Marine Plumbing & Mechanical, Inc. is based in the Bronx. View Marine’s company listing with ABC Empire State for independently listed company contact details. For an urgent plumbing problem, use the dedicated emergency line: 1-866-309-8602.
AVAILABLE 24 HOURS
A plumbing emergency cannot wait.
For urgent leaks, burst pipes or overflowing fixtures in NYC, Westchester County, NY, and Fairfield County, CT, call our emergency line. Response timing is confirmed by phone.